Nine Women Can't Have a Baby in one Month
It is tempting to think that anything can be accomplished simply by throwing more people at it, but some things just can’t be hurried. When planning projects and scheduling, always keep in mind the...
View ArticleAre your employees “Homing from Work”?
Current work trends are that we emphasize flex time and encourage staff to work from home but most owners and managers do a poor job of stopping their employees homing from work.
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Never Allow Your People to Delegate Upwards
The more hours the business owner works, the less his business is worth. The curse that besets many business owners is that they think that they can do everything better than anybody else. It leads...
View ArticleDon’t let the “Wall Street No” become part of your new normal
Anybody who has ever tried to get financing has experienced what I call the Wall Street No. You learn that technique the hard way when you go for investment financing, and it is not a pleasant...
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Success relies on capturing discretionary energy from your people
Businesses owners focus on employee attendance, but how much of the employee are you really getting? You measure absenteeism, but many businesses have an issue with what I call “presenteeism”. This is...
View ArticleThe lion tamer never hits the lion with the whip
The lion tamer uses the threat of force and if he actually uses it, he has lost. If he hits the lion with the whip and the lion figures out it doesn’t hurt that much, he’ll eat him.
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How Efficient is Your Management Style?
In working with business owners, there are four management styles that I see. Most CEOs tend to fit into either the Army, Enabler or Wheel category, but the more sophisticated and successful are...
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If your employees were telepathic they wouldn’t be working for you
One of the things I hear most frequently from business owners is that their employees have no common sense. Next in line behind that is that they are not committed to the business because they don’t...
View ArticleAre You Guilty of Subsequent Engagement Syndrome?
How often do you make a commitment to meet somebody and then break it? How do you act when something comes along that you want to do more than what you have committed to do? Do you readily take the new...
View ArticleThe Three Golden Rules of Accountability
Many business owners complain about their employees and use words like entitlement and accountability to describe the problem.
View ArticleUsing Goals and Roles to Resolve Issues Top Down
When something bad happens in your business there are two ways that you can attack the problem. You can let your anger and frustration dictate your actions and lash out at the obvious cause….. or you...
View ArticleAre You Asking “You Idiot” Questions?
A question can be a statement in disguise. When you ask a “statement” question it can have the wrong impact on the person you are asking the question. Unless your intention is to give offense, it is...
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Ending Entitlement & Building an Accountability Culture
Holding people accountable has two major components, and neither one can be ignored. The first is setting clear expectations; the second is calling people out when they don't live up to those...
View ArticleMoving Your Business From ‘Family’ to ‘Community’
You often hear people talking about theirs being a ‘Family Business’, but what does that mean? In a case where one generation is handing over to their children, ‘Family Business’ is an accurate...
View ArticleThe Goldman Paradigm - What You Call Your Customers Defines Them
What you call your customers determines the way you think about them. The way you think about them defines the way you treat them. The way you treat them defines whether they will stay with you or go...
View ArticleThe Mom and Pop Test
As the name suggests, a Mom and Pop business is typically one run by a husband and wife. They are often family businesses, but the description is by no means limited to them. These owners have little...
View ArticleThe Half Wit
A business owner received a letter from the Department of Labor saying they were going to audit him. The audit occurred because there had been a wage and hour complaint and the auditor was...
View ArticleUse Your People’s Mistakes as a Training Opportunity
When somebody makes a mistake you have a choice to make about how you react. You can go after them in an angry fashion or use the mistake as a training lesson. If you give in to your emotions and do...
View ArticleCBS March Madness Encouraging Homing from Work
I was surprised to hear on the radio that CBS had developed a special technique to encourage people to cheat their employers by watching the NCAA March Madness tournament on the CBS website while they...
View ArticleDon’t let TLAs clog up your communication
All of us have jargon that we use as shorthand in our business, but if we aren't careful that can spoil over into our "communication" with our customers and prospects and be both confusing and...
View ArticleTop Eleven Rules to Motivate the Perfect Employee
1. Never give me urgent work in the morning. Always wait until 4:00 and then bring it to me. The challenge of a deadline is refreshing. 2. If it's really a rush job, run in and interrupt me...
View ArticleAre you Hard of Listening?
We all use the phrase ‘hard of hearing’. We generally apply it to older people, but there is an affliction that affects people of all ages…..an inability to listen. I call that being ‘hard of...
View ArticleThe issue with people isn’t absenteeism but presenteeism
Absenteeism is visible; Presenteeism isn’t. It is the problem right in front of your face, the one you can’t see. To see the problem, you need to put in systems to measure effectiveness rather than...
View ArticleEmployee Financial Education
Business owners tend to think their employees understand more about finances than they actually do and simply shrug their shoulders when the topic of educating employees comes up. They are nervous...
View ArticleBacklogs that aren’t getting bigger are the easiest to eliminate
A client of mine had a huge backlog in one area of his business. It was frustrating him greatly and he couldn’t seem to get it under control. As we discussed the problem, it emerged that the backlog...
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Meetings are like alcoholism, you need a 12 step process
Meetings can be the curse of business, and if you are not careful they can be the single biggest impediment to productivity. The danger is that if you run meetings that are unfocused and don't...
View ArticleThe $100 P&L Education Exercise
One of the issues in business is that your employees think you make a lot more money than you actually do. They see the revenue side of the equation and probably think that your revenues are greater...
View ArticleDelegate the Insomnia
If you have ever woken up at 3 AM worrying about your company, you probably felt pretty lonely. That’s the worst time, and it feels as if the whole burden lies on your shoulders.....and it usually...
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