Delegate the Insomnia
If you have ever woken up at 3 AM worrying about your company, you probably felt pretty lonely. That’s the worst time, and it feels as if the whole burden lies on your shoulders.....and it usually...
View ArticleThe $100 P&L Education Exercise
One of the issues in business is that your employees think you make a lot more money than you actually do. They see the revenue side of the equation and probably think that your revenues are greater...
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Meetings are like alcoholism, you need a 12 step process
Meetings can be the curse of business, and if you are not careful they can be the single biggest impediment to productivity. The danger is that if you run meetings that are unfocused and don't...
View ArticleBacklogs that aren’t getting bigger are the easiest to eliminate
A client of mine had a huge backlog in one area of his business. It was frustrating him greatly and he couldn’t seem to get it under control. As we discussed the problem, it emerged that the backlog...
View ArticleEmployee Financial Education
Business owners tend to think their employees understand more about finances than they actually do and simply shrug their shoulders when the topic of educating employees comes up. They are nervous...
View ArticleThe issue with people isn’t absenteeism but presenteeism
Absenteeism is visible; Presenteeism isn’t. It is the problem right in front of your face, the one you can’t see. To see the problem, you need to put in systems to measure effectiveness rather than...
View ArticleAre you Hard of Listening?
We all use the phrase ‘hard of hearing’. We generally apply it to older people, but there is an affliction that affects people of all ages…..an inability to listen. I call that being ‘hard of...
View ArticleTop Eleven Rules to Motivate the Perfect Employee
1. Never give me urgent work in the morning. Always wait until 4:00 and then bring it to me. The challenge of a deadline is refreshing. 2. If it's really a rush job, run in and interrupt me...
View ArticleDon’t let TLAs clog up your communication
All of us have jargon that we use as shorthand in our business, but if we aren't careful that can spoil over into our "communication" with our customers and prospects and be both confusing and...
View ArticleCBS March Madness Encouraging Homing from Work
I was surprised to hear on the radio that CBS had developed a special technique to encourage people to cheat their employers by watching the NCAA March Madness tournament on the CBS website while they...
View ArticleUse Your People’s Mistakes as a Training Opportunity
When somebody makes a mistake you have a choice to make about how you react. You can go after them in an angry fashion or use the mistake as a training lesson. If you give in to your emotions and do...
View ArticleThe Half Wit
A business owner received a letter from the Department of Labor saying they were going to audit him. The audit occurred because there had been a wage and hour complaint and the auditor was...
View ArticleThe Mom and Pop Test
As the name suggests, a Mom and Pop business is typically one run by a husband and wife. They are often family businesses, but the description is by no means limited to them. These owners have little...
View ArticleThe Goldman Paradigm - What You Call Your Customers Defines Them
What you call your customers determines the way you think about them. The way you think about them defines the way you treat them. The way you treat them defines whether they will stay with you or go...
View ArticleMoving Your Business From ‘Family’ to ‘Community’
You often hear people talking about theirs being a ‘Family Business’, but what does that mean? In a case where one generation is handing over to their children, ‘Family Business’ is an accurate...
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Ending Entitlement & Building an Accountability Culture
Holding people accountable has two major components, and neither one can be ignored. The first is setting clear expectations; the second is calling people out when they don't live up to those...
View ArticleAre You Asking “You Idiot” Questions?
A question can be a statement in disguise. When you ask a “statement” question it can have the wrong impact on the person you are asking the question. Unless your intention is to give offense, it is...
View ArticleUsing Goals and Roles to Resolve Issues Top Down
When something bad happens in your business there are two ways that you can attack the problem. You can let your anger and frustration dictate your actions and lash out at the obvious cause….. or you...
View ArticleThe Three Golden Rules of Accountability
Many business owners complain about their employees and use words like entitlement and accountability to describe the problem.
View ArticleAre You Guilty of Subsequent Engagement Syndrome?
How often do you make a commitment to meet somebody and then break it? How do you act when something comes along that you want to do more than what you have committed to do? Do you readily take the new...
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